Returns & Exchanges
Due to the perishable nature of our fresh-baked goods, we cannot accept returns; however, we are committed to ensuring your satisfaction and will offer replacements for any quality issues. If your order arrived damaged or incorrect, please contact our support team within 24 hours of delivery.
Document the Issue
Take clear photos of the cookies and the packaging if there are any defects, damages, or errors in your order.
Contact Support
Email our customer care team at [email protected] with your order number and the photos you captured.
Quality Review
Our bakery team will review your claim within 48 hours to determine if a replacement or store credit is the appropriate resolution.
Receive Resolution
Once approved, a fresh batch of cookies will be expedited to your address or a digital gift card will be issued to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing